REFUND & RETURNS POLICY
Effective Date: 19 October 2026
At Pinball Machines South Africa, operated by Alta Alberts (Pty) Ltd, we are committed to providing quality pinball machines, arcade machines, gaming equipment, and accessories.
We strive to ensure that all products are accurately described, properly inspected, and supplied in good working condition.
This Refund and Returns Policy explains the circumstances under which customers may request returns, replacements, repairs, or refunds.
1. Return Eligibility
We generally accept returns only for products that are:
- Defective or malfunctioning upon delivery.
- Damaged during transportation.
- Incorrectly supplied or different from the product ordered.
- Missing essential components or accessories included in the original purchase.
- Not of the quality or standard required under applicable consumer protection laws.
Change-of-mind returns are not generally accepted, except where applicable law provides otherwise.
2. Return Request Period
Customers should report visible damage, incorrect products, or missing components within 48 hours of delivery, where reasonably possible.
For defective products, customers may submit a return request within 30 calendar days of delivery under our standard returns procedure.
Important: The 30-day period does not limit statutory consumer rights. Under Section 56 of the South African Consumer Protection Act, qualifying defective or unsafe goods may be returned within six months of delivery, subject to applicable legal requirements.
3. Conditions for Returns
To facilitate the return process, customers should:
- Provide their order number or proof of purchase.
- Describe the defect or problem experienced.
- Supply photographs or videos where reasonably necessary.
- Include available original accessories, manuals, and components.
- Package the product securely for transportation.
Original packaging is preferred but is not mandatory where consumer law provides a right to return.
Products damaged through misuse, unauthorized modifications, or improper handling after delivery may not qualify for a defect-related return unless otherwise required by law.
4. How to Request a Return
To initiate a return request, please contact our customer support team.
Email: support@pinballmachinessouthafrica.co.za
Telephone: +27 14 547 0701
Website: www.pinballmachinessouthafrica.co.za
Please include your full name, order number, delivery date, product description, and a brief explanation of the issue.
Our customer service team will review your request and provide instructions regarding inspection, collection, or return arrangements.
Please contact us before sending a product back.
5. Refunds, Repairs & Replacements
Once a returned product has been received and assessed, we will communicate the outcome.
Depending on the circumstances and applicable law, the available remedies may include:
- Repairing the defective product.
- Replacing the product with an equivalent item.
- Issuing a full or appropriate refund.
Where Section 56 of the Consumer Protection Act applies, customers have the right to choose a repair, replacement, or refund within the statutory six-month period.
We will not impose an unauthorized repair or store credit instead of a refund where the customer is legally entitled to a refund.
6. Refund Processing Time
Once a refund has been approved, we aim to process it within 7–14 business days.
Refunds will generally be issued through the original payment method where possible.
The time required for funds to appear in the customer’s account may vary depending on the bank or payment provider.
Customers will receive confirmation when their refund has been processed.
7. Return Shipping Costs
For products confirmed to be defective, damaged upon delivery, incorrectly supplied, or otherwise eligible for a statutory return, Pinball Machines South Africa will cover reasonable return transportation costs as required by applicable law.
For large equipment, including pinball and arcade machines, we may arrange collection or provide appropriate transportation instructions.
Customers should not independently arrange expensive return freight without first contacting our support team, unless necessary to exercise their legal rights.
8. Non-Returnable Products
We do not generally accept returns for:
- Products returned solely because the customer changed their mind.
- Products damaged by improper use or negligent handling after delivery.
- Equipment modified or repaired without authorization, where such actions caused the defect.
- Products showing normal wear and tear rather than a manufacturing defect.
These exclusions do not override rights granted by the Consumer Protection Act, Electronic Communications and Transactions Act, or other applicable legislation.
9. Order Cancellations
Customers wishing to cancel an order should contact us as soon as possible.
Cancellation eligibility depends on the order status, product type, and applicable consumer protection laws.
Where a statutory cooling-off period or cancellation right applies, customers may exercise that right in accordance with the relevant legislation.
Any lawful cancellation fees or deductions will be disclosed where applicable.
10. Products Damaged During Delivery
If your order arrives visibly damaged, please notify us as soon as reasonably possible.
We recommend taking photographs of the packaging and affected equipment before installation.
Our team will assist with evaluating the damage and arranging an appropriate resolution.
Customers will not be denied statutory remedies solely because they did not report visible damage within 48 hours.
11. Warranty Coverage
Certain products may include a manufacturer’s warranty or an additional supplier warranty.
Warranty terms, duration, and exclusions will be communicated on the relevant product page or accompanying documentation.
Manufacturer warranties are separate from, and do not replace, statutory consumer guarantees.
12. Contact Information
PINBALL MACHINES SOUTH AFRICA
Trading as Alta Alberts (Pty) Ltd
Registered Company: Alta Alberts (Pty) Ltd
Company Registration Number: 2003/036273/23
VAT Registration Number: 4790210662
Business Address:
1 Augrabies Avenue
Cashan, Rustenburg
0300, South Africa
Telephone: +27 14 547 0701
Fax: +27 14 547 0000
Email: support@pinballmachinessouthafrica.co.za
Website: https://pinballmachinessouthafrica.co.za
13. Policy Updates
We reserve the right to update this policy to reflect changes in our business operations, legal requirements, or customer service procedures.
Any updates will be published on this page with a revised effective date.
Last Updated: 19 October 2026
