These Terms and Conditions apply to all purchases made through Pinball Machines South Africa, including online orders, in-store purchases, and direct sales.

By placing an order, the Purchaser agrees to be bound by these Terms and Conditions.

These terms operate in accordance with the Consumer Protection Act 68 of 2008 and other applicable South African legislation.

1. Warranty

Limited Warranty Coverage

We provide a 6-month to 3-year limited warranty depending on product type and condition.

Warranty includes:

  • Telephone and remote technical support
  • Repair or replacement of defective parts due to manufacturing faults
  • Labour coverage for the first service call within 30 days of delivery (where applicable)

Warranty Exclusions:

  • Misuse, neglect, or abuse
  • Unauthorized repairs or modifications
  • Commercial or rental use (unless agreed in writing)
  • Machines moved without approval
  • Cosmetic wear and tear
  • Consumables (rubbers, bulbs, fuses, balls)
  • Machines sold “as is”

Coin mechanisms are not included unless specifically stated and are not covered under warranty.

2. Product Setup

Some machines require basic setup upon delivery.

Customers are responsible for:

  • Following setup instructions provided
  • Ensuring proper installation conditions
  • Avoiding damage caused by incorrect assembly

If setup assistance is provided, we are not responsible for:

  • Property damage (walls, floors, doors, stairways)
  • Incorrect installation by third-party handlers
  • Misuse during setup

3. Delivery Terms

Delivery times are estimates only and are not guaranteed.

Delivery depends on:

  • Product availability
  • Payment confirmation
  • Courier and freight scheduling
  • Delivery location accessibility

Important Requirements:

  • Delivery address must be accessible to a freight truck (or arranged alternative)
  • Customers are responsible for ensuring access suitability
  • Additional charges may apply for restricted access locations

If delivery cannot be completed due to access issues, the order may be treated as a refused delivery.

4. Product Inspection

Customers must inspect all goods upon delivery.

If damage is visible:

  • It must be noted on the delivery documentation
  • Photographs must be taken immediately
  • The issue must be reported within 24–48 hours

Once delivery is accepted and signed for, the product is considered received in good condition, subject to applicable consumer rights.

5. Pricing

Prices:

  • May change without notice
  • Are subject to availability and market conditions
  • Are valid only at time of quotation or checkout

Written quotations are valid for 24 hours unless otherwise stated.

6. Pre-Orders

For pre-order products:

  • Delivery is subject to manufacturer timelines
  • Orders are fulfilled to the original purchaser details
  • Changes to shipping address or ownership may result in cancellation

We reserve the right to cancel and refund pre-orders if changes are requested after confirmation.

7. Returns & Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.

After 24 hours:

  • Cancellation fees may apply
  • Restocking fees up to 25% may apply
  • Shipping costs are non-refundable
  • Return shipping is the responsibility of the customer

Refused deliveries may result in partial refunds after deduction of transport and handling costs.

8. Drop Shipping & Third-Party Supply

We may supply products through:

  • Authorized distributors
  • Third-party suppliers
  • Consignment partners

Products remain fully supported under applicable warranty terms unless otherwise stated.

9. SMS & Marketing Communication

By providing your contact details, you agree to receive:

  • Order updates
  • Service notifications
  • Promotional messages (optional opt-in)

You may opt out of marketing communications at any time.

10. Export Restrictions

Unless otherwise agreed in writing:

  • Products are intended for use within South Africa
  • Export may void warranty coverage
  • Products may be configured for local electrical standards only

11. Legal Costs & Debt Recovery

In the event of non-payment or dispute:

  • We may recover reasonable legal and collection costs
  • This includes attorney and administrative fees

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall fall under the jurisdiction of South African courts.

13. Acceptance of Terms

By purchasing from Pinball Machines South Africa, the customer confirms:

  • They have read and understood these Terms
  • They agree to all conditions outlined
  • They accept applicable store policies

14. Internal Links (WooCommerce SEO Structure)

Verified by MonsterInsights