Payment Policy
Effective Date: 22 September 2026
At Pinball Machines South Africa, we aim to make purchasing your pinball machine, arcade game, game-room equipment, accessories, and other products as straightforward and secure as possible.
This Payment Policy explains the payment methods we accept, payment requirements for orders, deposits and preorders, payment confirmation, financing, and other conditions that may apply to purchases made through our website.
By placing an order with us, you agree to comply with the payment requirements outlined below, together with our Terms and Conditions, Returns & Refunds Policy, Shipping Policy, and any product-specific terms.
1. Accepted Payment Methods
Pinball Machines South Africa currently accepts Bank Transfer / Electronic Funds Transfer (EFT) for purchases.
Customers who choose EFT will receive the relevant banking details and payment instructions during the ordering process or directly from our team.
Bank Transfer / EFT
When paying by EFT:
- Place your order or confirm the product you wish to purchase.
- Use the banking information provided by Pinball Machines South Africa.
- Use your order number or other requested reference when making the payment.
- Send proof of payment where requested.
- Allow time for the payment to be verified and reflected in our account.
An order will only be treated as paid once the payment has been successfully verified.
Our website’s FAQ confirms that Bank Transfer/EFT is an accepted payment method.
2. Payment Confirmation
Submitting an order does not necessarily mean that the order has been paid for.
For EFT payments, we may require proof of payment before processing the order.
Payment confirmation may be required before:
- An order is processed;
- Stock is allocated;
- A machine is prepared for dispatch;
- Delivery arrangements are confirmed; or
- A product is released to a courier or freight provider.
We reserve the right to wait for payment to clear and be verified before dispatching an order.
3. Full Payment Before Dispatch
Unless otherwise agreed in writing, orders must be paid in full before they are shipped or delivered.
Our Shipping Information states that orders must be fully paid or have approved financing before shipping. Machines are also inspected and tested before dispatch.
For large or specialised equipment, customers may be required to settle the full purchase amount before delivery arrangements are finalised.
4. Product Prices and Payment Amounts
All prices displayed on our website are subject to change without prior notice, unless a price has already been confirmed for a customer’s order.
The amount payable by the customer may include, where applicable:
- Product price;
- Delivery or freight charges;
- Special handling charges;
- Installation or setup charges;
- Additional services requested by the customer; and
- Any other charges disclosed during the ordering process.
For large and heavy items such as pinball machines and pool tables, shipping rates may vary depending on the destination and delivery requirements. Customers are encouraged to contact us for shipping assistance where necessary.
5. Preorders and Deposits
Pinball Machines South Africa accepts preorders for selected machines that may not be immediately available in stock.
The website states that preorder deposits may typically be R5,000 or R100,000, depending on the machine or order, and that these deposits are refundable subject to the stated conditions and applicable payment/credit-card fees. Once the machine is in stock and ready to ship, the deposit becomes non-refundable.
Preorder Conditions
Customers placing a preorder should understand that:
- A deposit may be required to secure the preorder.
- The required deposit may vary depending on the product.
- Production and availability are dependent on the manufacturer or supplier.
- Lead times may vary.
- The remaining balance must be paid before the machine is shipped.
- Once the machine is in stock and ready for shipping, the applicable deposit becomes non-refundable, subject to applicable law and the specific terms of the order.
Customers should contact us before placing a preorder if they require clarification regarding the deposit or expected lead time.
6. Special Orders
Special orders may involve products that are specifically sourced, imported, customised, or ordered from a manufacturer or supplier for a particular customer.
A deposit or other payment may be required to secure such an order.
Once a special order has been confirmed and processed with the relevant manufacturer or supplier, cancellation and refund conditions may apply.
Customers should therefore confirm the following before making payment:
- Product model;
- Product specifications;
- Condition of the machine;
- Expected lead time;
- Delivery arrangements;
- Deposit requirements; and
- Applicable cancellation or refund conditions.
Special-order payments may be subject to the terms communicated at the time of purchase.
7. Financing Options
Financing may be available for qualifying customers and products, subject to the applicable financing provider’s approval and terms.
The website currently promotes financing options for qualifying purchases and indicates that financing is subject to approval through the relevant financing provider.
Where financing is used:
- The customer must complete the applicable financing application.
- Approval is subject to the financing provider’s requirements.
- Approval is not guaranteed.
- The financing provider’s terms and conditions apply to the financed portion of the purchase.
- The order will only proceed for dispatch once the financing arrangement has been approved and all required conditions have been satisfied.
Customers should contact Pinball Machines South Africa if they wish to confirm whether financing is available for a particular product.
8. Payment Plans and Third-Party Financing
Where a payment plan or financing arrangement is provided through a third-party finance provider, the agreement is between the customer and the relevant finance provider.
Pinball Machines South Africa is not responsible for:
- Finance application decisions;
- Interest or finance charges imposed by the provider;
- Credit assessments;
- Repayment schedules established by the provider; or
- Changes to the provider’s financing terms.
Customers should carefully review the finance agreement before accepting the financing offer.
9. Payment Security
Customers should only make payments using the official banking or payment details provided by Pinball Machines South Africa.
If you receive a request to change banking details or make payment to a different account, please contact us using our official contact information to verify the request before transferring funds.
We will never ask customers to send cryptocurrency as a substitute for an approved payment method.
The company’s FAQ specifically states that Bitcoin is not accepted as a payment method.
10. Unaccepted Payment Methods
Unless expressly confirmed by Pinball Machines South Africa in writing, we do not accept alternative payment methods that are not listed or approved by the company.
In particular, the website currently states that Bitcoin is not accepted.
Customers should not transfer funds through an alternative payment method based on an unofficial request or third-party communication.
11. Payment Errors and Duplicate Payments
If you believe that:
- You have paid the wrong amount;
- You have made a duplicate payment;
- Your payment was allocated to the wrong order; or
- Your payment has not been correctly reflected,
please contact us as soon as possible.
Provide:
- Your full name;
- Order number;
- Amount paid;
- Date of payment;
- Payment reference; and
- Proof of payment, where available.
We will investigate the payment and assist in resolving the issue.
12. Failed or Unverified Payments
An order may remain on hold if payment:
- Has not been received;
- Cannot be verified;
- Was made for an incorrect amount;
- Was made using an unauthorised payment method; or
- Requires additional verification.
We may contact the customer to request additional information or proof of payment.
Products are not guaranteed to remain reserved indefinitely while payment is pending.
13. Payment and Stock Availability
Payment does not necessarily mean that a product is immediately available for dispatch.
Some products may have specific lead times, particularly:
- Preorder machines;
- Special-order machines;
- Imported products;
- Refurbished machines requiring preparation; and
- Products awaiting stock replenishment.
The website indicates that lead times vary by product, while the shipping page notes that delivery timeframes depend on factors including product availability, payment confirmation, freight scheduling, and delivery location.
Customers should check the product’s stated lead time before completing their purchase.
14. Payment Before Delivery
Customers should ensure that all required payments have been completed before the scheduled delivery date.
For machines and other large equipment, delivery arrangements may only be confirmed once payment has been verified and the product is ready for dispatch.
Where financing is used, the financing arrangement must be approved before the order can proceed to shipment.
15. Shipping Charges and Payment
Shipping may be free for qualifying orders, subject to the exclusions and conditions published on the website.
Pinball Machines South Africa currently advertises free nationwide shipping on online orders over R5,999, although exclusions apply. The website also notes that multiple heavy items, including pinball machines and pool tables, may require customers to contact the company for the best applicable shipping rate.
Where a shipping charge applies, it must be paid as part of the order before dispatch unless another arrangement has been agreed in writing.
16. Refunds and Payment Reversals
Where a refund is approved under our Returns & Refunds Policy, the refund will generally be processed using the original payment method or another method agreed upon by Pinball Machines South Africa.
For eligible returns, refunds are subject to the applicable return conditions, product condition, inspection, and any applicable deductions.
Preorder and special-order deposits are subject to their specific terms and conditions.
For detailed information regarding refunds, cancellations, and eligible returns, please refer to our Returns & Refunds Policy.
17. Fraud Prevention and Payment Verification
For the protection of our customers and our business, we reserve the right to verify payment information and order details before processing an order.
Additional verification may be required where an order appears unusual, payment information is inconsistent, or there is a reasonable concern regarding fraudulent activity.
An order may be placed on hold while verification is completed.18. Customer Responsibility
Customers are responsible for ensuring that:
- The correct order number is used as a payment reference;
- The correct amount is paid;
- Payment is made using an approved payment method;
- Proof of payment is provided where requested;
- Their contact and delivery information is accurate; and
- Any financing agreement is carefully reviewed before acceptance.
Customers should retain payment confirmations and other transaction records for their records.
19. Changes to Payment Policy
Pinball Machines South Africa may update this Payment Policy from time to time to reflect changes to payment methods, financing arrangements, business practices, or applicable legal requirements.
The latest version published on this website will apply to future purchases, subject to applicable law and any specific terms already agreed for an existing order.
20. Contact Us
If you have questions about payment methods, EFT instructions, deposits, preorders, financing, or an existing payment, please contact us before making payment.
Pinball Machines South Africa
Email: support@pinballmachinessouthafrica.co.za
National Line: +27 87 727 7324
WhatsApp: +27 68 513 9445
Address: 1 Augrabies Ave, Cashan, Rustenburg, 0300, South Africa
When contacting us regarding a payment, please provide your order number or payment reference so that we can assist you more efficiently.
Important Notice
This Payment Policy should be read together with our Terms and Conditions, Shipping Information, and Returns & Refunds Policy. Where product-specific payment or preorder conditions are provided to a customer, those conditions may also apply.
Last Updated: 22 September 2026
